Globalinternet customers will benefit from unparalleled insight into the status and performance of their services, as well as the option to raise incidents, manage their services, quotes and invoices – all from one single platform.
Proactive tooling ensures incidents are solved – even before they are noticed. Globalinternet performs diagnosis and analysis of each service situation and pattern and reports it to the local ISP. We then manage and coordinate an action plan until final resolution.
GINDesk: Enhanced technical support.
At Globalinternet, we understand internet access is critical for your business. With GINDesk, we make sure your internet access ‘just works' and any potential problems are resolved as soon as possible while keeping you up to date on the status of your incidents.
Different GINDesk levels have been designed to ensure we can deliver the right support for your service needs. Click to learn more >
24/7 Monitoring and Service Support
We are here to help. Our platform monitors the performance of your connections continuously. We signal and manage issues proactively and provide you with 24/7 access to our service operations centres in Europe, Asia and Latin America.