Sourcing distributed internet access can already be challenging within one region. Doing this in offshore locations, in multiple languages and multiple currencies adds massively to this complexity. Even more, when geography comes in the way and your sites are not all in metropolitan areas, but in remote locations – let’s say, the mountains of Peru - is internet even an option?
In the past years, we’ve built expertise, key relationships and important lessons that are key to consider when transforming your networks in Latin America. Here’s our top 4.
“Businesses with remote sites need to be aware that the infrastructure required might not yet be in place – which doesn’t mean it’s impossible to build.”
We all know the great cities in LATAM: Buenos Aires, Lima, Bogotá, Santiago… to name a few. What we know less about are the small, remote towns in where much of the economy happens, such as mining, agriculture, or manufacturing. Businesses with remote sites need to be aware that the infrastructure required might not yet be in place – which doesn’t mean it’s impossible to build.
For a multinational customer with sites in Peru, we had to create a complete infrastructure: installing towers and cabling the mining site. Every activity had to be planned weeks in advance, fulfilling very strict procedures and facing bureaucratic barriers. This was only possible thanks to our partnership with a local company specialised in taking internet to very remote locations. Finally, after one year, service was activated and has been running successfully for almost 4 years.
“businesses may discover that the provider’s delivery and support teams, and the people at the customer site, will only speak the local language.”
Yes, it’s possible to work with a carrier to deploy your internet connections in Latin America – but when it’s time for service installation, support and lifecycle management, businesses discover that the provider’s delivery and support teams, and the people at the customer site, will only speak the local language. Also, for following bureaucratic procedures, documents and interactions will be done in local language.
Luckily, we also take a local approach. Globalinternet’s team of local specialists, in partnership with our local providers, bring agility and know-how to the process, understanding the business culture, following the installations closely, dealing with the different parties involved, and, naturally, speaking the local language.
“Because of local regulations, businesses need to be Brazilian to work with such providers.”
Being Latin America’s #1 economy, Brazil is a country full of opportunities as much as challenges – it’s certainly not a place for beginners. Due to local regulations, the market has allowed many medium-sized internet providers to blossom - offering much more value and a better price than larger carriers – however, also because of local regulations, businesses need to be Brazilian to work with such providers.
Globalinternet is also a Brazilian Internet provider licensed by Anatel (Brazil’s National Telecommunication Agency). This allows us to work with any licensed Brazilian provider (and we do with more than 100) and to fulfil our customers’ regulatory needs if we must provide invoices originating from Brazil, with Brazilian taxes and procedures.
“When choosing to transform your network at a global level, it’s important to evaluate what your use cases are.”
For more remote and off-shore locations, internet performance has a higher degree of uncertainty when connecting to your LATAM sites. When choosing to transform your network at a global level, it’s important to evaluate what your use cases are – will it be for email, VoIP, virtual desktops or critical applications, etc., and to be clear about the critical performance parameters needed – bandwidth, throughput, latency, loss, etc... Globalinternet has a wealth of data that helps uncover the likely performance from different options – helping you make a good choice.
And what do you do if there is no good-enough choice? Of course, Globalinternet has options! We have established partnerships with middle mile providers that are able to help with either poor-performing routes or the hour to hour uncertainty of internet “weather”. Through our middle mile solutions we can force route traffic on the best path – including on routes that would not be available through standard BGP. So even on the most difficult routes, we can assure the throughput and network quality you need – and for a very reasonable rate!